Refund Policy

​Please choose carefully. We do not refund for 'change of mind' purchases.

You can choose to refund or exchange goods which are faulty or wrongly described. We also offer to exchange items of clothing if a different size is required.

No refund is available for postage.

Any claims for a refund or an exchange must be made within 30 days.

Your request must be accompanied by proof of purchase and items must be returned in their original condition. Be sure to always include an explanation with returned goods, pack carefully, and send to:

Girl Guides Victoria Retail Shop
PO Box 827
South Melbourne
3205 Victoria